I frequently get asked what is it exactly that I do and my response always changes depending on the day and project I am currently working on. I am a jack of all trades with a general knowledge of various technologies and a deep understanding of some very specific areas of technology, like MacGyver but with cooler toys and better hair. But seriously as an information technology specialist I have had many titles bestowed upon me: technologist, web developer, system administrator, hacker, maker, storage administrator, network administrator, teacher, independent IT consultant, blogger, IT generalist, professional problem solver, and or inventor. With each of these hats I have worn I have always made it a point to learn as much as I can from the best in the business and take what I have learned from them and incorporate it in my existing skill sets.
I am highly qualified and always motivated with over 14 years of experience in the Information Technology field. I have never had a job outside of the Information Technology field so I can truly say that my experiences in IT have given me a unique perspective, and a thorough understanding of the technology that I work with on a day to day basis. I have worked with Fortune 500 companies to small start-ups both as an employee and consultant and have provided significant contributions to them all. I have yet to find a problem that I could not solve or a challenge that was too big to tackle. I also possess the project management, administrative, and communication skills required to be effective in today’s market.
As an information technology consultant I live and breathe technology so I tend to focus on technologies that interest me such as Microsoft Server Systems, Content Management Systems (CMS) Office 365 and SharePoint Server, Web Content Management Systems (WCMS) WordPress and Joomla, Cloud Computing Platforms Windows Azure and AWS Amazon Web Services.
The Wyss Institute aims to discover the engineering principles that Nature uses to build living things, and harnesses these insights to create biologically inspired materials and devices that will revolutionize healthcare and create a more sustainable world.
+ Provide needs analysis, design, and implementation of data storage, application hosting, and disaster recovery solutions.
+ Research, design, and implement new systems for deployment of new projects.
+Provide systems administration, management, and infrastructure support of a mixed Windows, Linux and Mac environment.
+ Built, developed, tested, and deployed both SharePoint 2010 & SharePoint 2013 dev, qa, and prod environments to meet the needs of the administrative staff, faculty, science and engineering staff.
+ Developed and administrator a custom SharePoint 2013 application used as a clinical research portal that the institute uses to manage protocols for sixty of its active studies.
+ Monitor and manage services provided by 3RD party vendors.
+ Serve as a senior departmental technical resource for escalated trouble tickets involving databases, custom applications, and or major systems.
+ Deploy and Manage Digital Asset Management System Celum Imagine so the institute can centrally manage, distribute, and control institute related rich content.
+ Researched, tested, and deployed a private cloud storage and sync solution so the institute’s staff can share files and collaborate with external collaborators while still using our exciting infrastructure and still have the ability to stay within regulatory compliance.
PerkinElmer, Inc. is a global technology leader driving growth and innovation in Health Sciences and Photonics markets to improve the quality of life. Health Sciences end markets include genetic screening, environmental, service, biopharma, and medical imaging. Photonics markets include sensors and specialty lighting.
+ Systems administration, management, and infrastructure support of a 3000+ Windows Server environment. Including multiple web, application, VM, and SQL farms.
+ Maintained global Windows 2000 and 2003 Active Directory based server infrastructures, authentication domains, and MS Exchange email environments.
+ Supported enterprise maintenance of servers in adherence with security guidelines and policy, export compliance, back-up and retention policies.
+ Managed Net-Backup and Network Appliance VTL data recovery solution for multi-terabyte global storage.
+ Provided architectural design for systems, software integration and equipment topology, including building servers, and troubleshooting systems and environmental issues as needed.
+ Provided support in the Windows environment for all server classes including expertise on Dell, HP, and IBM hardware platforms.
+ Supported enterprise maintenance of HP blade servers and VMware environment.
+ Maintained Cisco VoIP phone and Unity voicemail systems.
+ Maintained extensive development environment utilizing virtualization and deployed to hosted datacenter for remote developer access. Systems include SQL, Oracle, AD, and SAP applications.
+ Maintained Hyperion financial application servers. Worked with finance team and business group team.
+ Supported and maintained Citrix Metaframe desktop and application publishing environment.
+ Maintained What’s Up Gold which is a network mapping, monitoring, and notification solution.
+ Administrated and maintained internet content control software (Websense).
Northrop Grumman Corporation is a global defense company headquartered in Los Angeles, Calif. Northrop Grumman provides a broad array of technologically advanced, innovative products, services and solutions in systems integration, defense electronics, information technology, advanced aircraft, shipbuilding, and space technology.
+ Team lead for security, repair, installation, migration, and maintenance of a Windows network of over 180 end users, 230+ computers, 15 servers, and two buildings.
+ Managed a 230+ Computer, 15 Windows Server 2000/2003 Domain Using Microsoft Active Directory.
+ Maintained all Cisco network infrastructures, including switches, routers, and PIX firewalls.
+ Maintained Active Directory, W2K/W2K3 servers, and Exchange infrastructure, including domain and Exchange migrations. Implemented monitoring and security applications.
+ Performed Systems Administration on Windows Servers and Clients for Local and Wide Area Networks.
+ Installed all hardware and software as instructed by customer requests and site management.
+ Diagnosed hardware and software issues and implemented and/or suggested solutions.
+ Provided support for telecommunication including phone installation and troubleshoot problems as reported.
+ Created and implemented patching and security policies for production servers and environment. As a result, production systems have been unaffected by virus or worm attacks.
+ Created and managed security patch and software installation distribution via Altiris, SMS, and login scripts.
+ Configured, tested, and deployed desktop and laptop computers.
+ Trained customers on various new computer technologies via classroom setting.
+ Performed periodic vulnerability scanning of internal and customer owned systems.
+ Supported military grade test equipment.
+ Maintained an asset management database which details all computer hardware and software onsite.
+ Provided 24/7 local and remote support, including troubleshooting and resolution of hardware, software and network problems.
+ Maintaining SLA’s for service calls related to complex incidents and problems focusing on excellence in customer service and quality of service ensuring company policies and standards are adhered to.
+ Interfaced with development team to ensure seamless integration of new applications and interfaced with business group leaders to translate business needs into IT solutions.
Corex Technologies is the maker of the world’s most popular business card scanner for personal and corporate use.
+ Provided telephone and email helpdesk support for the Corex product line.
+ Maintained technical documentation of known issues for the company’s internal and external website.
+ Maintained technical support call database using SQL and ASP.
+ Assisted the Quality Assurance department in testing Customer Base - An enterprise marketing tool which uses Card Scan technology to create large customer databases, and allows non-technical marketers to create, broadcast, and track rich email campaigns.
+ Software development with Microsoft Visual Basic, scripting with Visual Basic Scripting and several proprietary scripting languages.
+ Developed web accessible multimedia training for Corex Technologies flag ship product.
+ Trained new employee’s on the Corex product line.
Stream Global Services is a BPO call center or contact center, for business process outsourcing, providing sales, customer acquisition, and care.
+ Provided telephone helpdesk support for Microsoft Outlook 97/98/2000.
+ Provided telephone helpdesk support for U.S. Robotics Sportster Modems.
+ Ensured that the department goals of problem response and problem duration where met.
+ Maintained customer satisfaction according to the current levels of measurements.
+ Maintained a high level of technical product knowledge and became knowledgeable in new products as assigned.
The man who has the largest capacity for work and thought is the man who is bound to succeed.
Education then, beyond all other devices of human origin, is the great equalizer of the conditions of men, the balance-wheel of the social machinery.